REFUND POLICY

At Sheikh Supply, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy below for details on how to request a refund or return.

Refunds

1. Eligibility for Refunds

   • Refund requests must be made within 30 days of the purchase date.
   • To be eligible for a refund, items must be unused, in the original packaging, and in the same condition as when you received them.
   • Certain items, such as perishable goods, custom products, or digital downloads, may not be eligible for refunds. These exceptions will be clearly marked on the product page.

2. How to Request a Refund

   • To initiate a refund, please contact us at [Your Contact Email or Contact Form Link] with your order number, proof of purchase, and reason for the refund request.
   • Once we receive your request, we will review it and notify you of the status of your refund.

3. Refund Process

   • Approved refunds will be processed to your original method of payment within 7-10 business days.
   • You will be responsible for the cost of return shipping unless the item was damaged or incorrect due to our error.
   • Please allow time for the refund to be reflected on your bank or credit card statement, as processing times may vary.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [Your Contact Email or Contact Form Link] with your order details and a description of the issue.

Late or Missing Refunds

• If you have not received your refund within the expected time frame, please first check your bank account or credit card statement. Then contact your bank or credit card company, as processing times can vary.
• If you have done all of this and still have not received your refund, please contact us at [Your Contact Email].

Shipping Returns

• To return your product, you should mail it to: [Your Return Address].
• You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.