RETURN POLICY

At Sheikh Supply, we want you to be completely satisfied with your purchase. If you are not happy with your item, you can return it within 30 days of receiving it. Please review our return policy below to ensure your return process is as smooth as possible.

Returns

1. Eligibility for Returns

   • Items must be returned within 30 days of receipt.
   • Products must be unused, in their original packaging, and in the same condition as when you received them.
   • Certain items, such as perishable goods, custom-made products, or digital downloads, may not be eligible for returns. These exceptions will be clearly indicated on the product page.

2. How to Initiate a Return

   • To start a return, please contact us at [Your Contact Email or Contact Form Link] with your order number, a description of the item(s) you wish to return, and the reason for the return.
   • Once your return request is approved, we will provide you with instructions on how to return your items.

3. Return Shipping

   • You are responsible for the cost of return shipping unless the item was incorrect or defective due to our error.
   • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Processing Returns

   • Once we receive and inspect your return, we will notify you of the status of your return.
   • If approved, your refund will be processed to your original method of payment within 7-10 business days. Please note that original shipping charges are non-refundable.

Exchanges

• If you need to exchange an item for the same product (e.g., due to sizing issues), please contact us at [Your Contact Email or Contact Form Link] to arrange the exchange.
• Exchanges are subject to availability, and the item must meet the return eligibility criteria.

Non-Returnable Items

• Gift cards, sale items, perishable goods, custom products, and personal care items are non-returnable unless they arrive damaged or defective.

Damaged or Defective Items

• If you receive an item that is damaged or defective, please contact us immediately at [Your Contact Email or Contact Form Link] with photos of the damage or defect. We will arrange for a replacement or a full refund.